How to set incident assignment group's manager in assigned to field on problem record

[Hareesha]

I have a requirement whenever i am creating a Problem from incident form, On problem record assigned to field should populate with Incident  assignment group's manager .

can anyone help me on this?

Thanks?

[HrishabhKumar]

Hi @Hareesha ,

You can write a Business rule and dot walk to get the value of assignment groups manager of the incident, and set it into the problems assigned_to field. i.e..

// prob.assigned_to = current.assignment_group.manager;

prob = GlideRecord object for problem.

current = current record object from incident

Thanks, Hope this helps.

[Sid_Takali]

Hi @Hareesha Write Before Insert BR on Problem table. Use below Script.

var gr = new GlideRecord('incident');
    gr.addQuery('sys_id', current.first_reported_by_task);
    gr.query();
    if (gr.next()) {
		current.assignment_group = gr.assignment_group;
        current.assigned_to = gr.assignment_group.manager;
    }

Please mark my answer Correct/Helpful

Regards,

Sid