How to set No SLA for specific request(service catalog)

BanuMahalakshmi
Tera Contributor

‎03-16-2025 11:12 AM

Hi,

 

Please advise to create business rule to set no SLA for specific service catalog request. it should not while creation on request item. so i want to set no sla for this request item. Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-16-2025 03:06 PM

Hi @BanuMahalakshmi 

It is not recommended to have an SLA on a Request (REQ); it's always better to apply SLAs at the SC Task (SCTASK) level.

In your case, please check which SLA is getting attached to the Request. In the Start Condition of that SLA, ensure there's a condition like:Item != [Item Name]

This will help avoid incorrect SLA application on the Request. 

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