How to set priority of RITM based on the urgency from RITM form?

[swathigangadhar]

How to set priority of RITM based on the urgency from RITM form?

[Community Alums]

You can use a script in your workflow to set priority coming through urgency variable -

current. priority = current.variables.variable name ;

Regards, Bharat

[harshinielath]

Create a catalog client script that does the required task

var g=new Glide Record('sc_req_item');

// query the table with any form element

g.query();

while(g.next()){

if(current.variables.urgency=='very urgent')

g.priority=high;

else

...

}

It can be something like this according to your form and variables.

I can help you with correct scripts if it doesn't work and if you can give more details.

[swathigangadhar]

Am having urgency in a variable set, how to fetch that?

[harshinielath]

It works with current.varaibles.variable_name else try with current.variableset_name.variable_name

[vinothkumar]

Hi Swathi,

As suggested by others, please use the code in the advanced section of the workflow and use Run script activity in the workflow.

If(current.variable.urgency == '2') //Give the urgency value.

{

current.priority = value of priority;

}