how to set priority value in problem

[Vinod S Patil]

Hello Everyone,

I have added new choice in the impact and priority. here my requirement is to make priority choice visible based on impact and urgency like below,

Impact is 'significant'(1 )  and urgency is 'high'(1 ) then priority should 'major'(100).

Please suggest me how to do it.

@Ankur Bawiskar 

[Dr Atul G- LNG · Accepted solution]

Hi @Vinod S Patil 

You need to update the priority matrix

[Dr Atul G- LNG · Accepted solution]

Hi @Vinod S Patil 

You need to update the priority matrix

[Ankur Bawiskar · Accepted solution]

@Vinod S Patil 

There is already OOTB Priority lookup rule which you can use for Problem table

check this

Data lookup for prioritizing problems 

if that table is empty then import the data from fresh instance

Priority data lookup rules are not working on problem table. 

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