How to set RITM and Request to Closed incomplete when sc task is closed incomplete

Joshuu · ‎02-16-2021

Hello All,

I have a catalog item which is having 3 catalog tasks.

1) to A team

2) to B team

3) to C team

So If A team task is set to closed incomplete then B and C tasks should not get triggered and also RITM(state and Stage) and Request state should also set to closed incomplete.

Please assist.

Thank you,

Priya.

Ankur Bawiskar · ‎02-17-2021

@priyarao

your workflow is running on RITM so you cannot check State of RITM since you want to know state of Catalog Task

You need to check state of the catalog task for this RITM by using Script

answer = ifScript();

function ifScript(){

var task = new GlideRecord('sc_task');

if(task.get('request_item', current.sys_id)){

if(task.state == '3'){
return 'yes';
}
else{
return 'no';
}

}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎02-18-2021

Hi,

you are doing query on only that task which belongs to the current RITM

So no issue.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Joshuu · ‎02-18-2021

thank you for the confirmation.

Ankur Bawiskar · ‎02-18-2021

@priyarao

Glad to help.

Please remember to mark response helpful as well.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎02-18-2021

@priyarao

Glad that my script worked.

Please mark my response as correct and helpful and close the question so that it benefits future readers as well.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Harshada Phadke · ‎04-16-2021

Hi Ankur...I had tried above code to check state = closed incomplete by just replacing state == 4 in below condition...but it is not working in my case.

if(task.state == '3'){

Can you please help me..I need to create another task when first task changes to 'Closed incomplete'.