How to set short description for catalog task for the selected job function?

[Siva P]

Hi ,

I have catalog item with the filed called request type, it is a choice field we have multiple choices. When user selects some of the choices from the dropdown and clicks order now . Then it will create a RITM and attached with catalog task.

Now i need set the catalog task short description field with some text based on the selected choice for catalog item filed.

Please help me how to achieve this. Thanks in advance.

[Jaspal Singh]

Hi,

If Catalog Task is created by use of workflow activity then you can use something like below in the catalog task activitiy by checking the Advance checkbox & adding below line.

task.short_description=current.variables.<variables_name>;

[Siva P]

Hi Jaspal,

Yes, the catalog task creating by use of workflow only. But the short description value is need to set based on catalog item field with selected choices only.

For EX: my catalog item is : User request

           I have a field in this catalog item : Type of request.

               Choices for type of req: Admin, LAP, Certification,System.

Now when user select admin  and clicks order now, it will create RITM and SCTASK. then i need set the short description value for only admin req. Rest all should be the old value. How we can do this? 

[Jaspal Singh]

In your Catalog task activity use if-else as below.

if(current.variables.<variablenameofchoicefield> == 'admin') //dictionary value for Admin from choice
{
task.short_description='your customized short description here for admin choice selection';
}

else
{
//do nothing
}

[Siva P]

Thanks Jaspal. Its very help full to me . In case if i have multiple choices like admin  around 15 choices how we can pass these ?