How to Set the state on the incident record to "Awaiting Change" when a Change is created from an in

[DevtoSME]

Im doing one of the ITSM implementation task and its asking to 

1. Disable the State choice: "On Hold". 

2. Add a new State choice with the Label of: "Awaiting Change", in the sys choice record make the Value field: 4.

3. Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions.

I'm not sure i understand the question. How do i change the state once the change is created from the incident record. Is this a UI policy ? am i changing the state on the task table or incident table? 

[Dr Atul G- LNG · Accepted solution]

Hi @DevtoSME 

Make it Inactive True

Click on New

Go to UI action

Select 1st one

[DevtoSME]

thankyou this script worked!!