How to Set the state on the incident record to "Awaiting Change" when a Change is created from an in

[DevtoSME]

Im doing one of the ITSM implementation task and its asking to 

1. Disable the State choice: "On Hold". 

2. Add a new State choice with the Label of: "Awaiting Change", in the sys choice record make the Value field: 4.

3. Set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" and "Create Emergency Change" UI actions.

I'm not sure i understand the question. How do i change the state once the change is created from the incident record. Is this a UI policy ? am i changing the state on the task table or incident table? 

[Dr Atul G- LNG · Accepted solution]

Hi @DevtoSME 

Make it Inactive True

Click on New

Go to UI action

Select 1st one

[Dr Atul G- LNG · Accepted solution]

Hi @DevtoSME 

Make it Inactive True

Click on New

Go to UI action

Select 1st one

[DevtoSME]

Hi i did the first three already but im not understanding hat you mean by clicking UI actions and select first one? How am i changing the state for these two?

[Dr Atul G- LNG · Accepted solution]

Hi @DevtoSME 

This is what we need

https://www.servicenow.com/community/itsm-forum/set-incident-state-to-awaiting-change-when-normal-ch...

Add this code here and test

 current.setValue('state',4);
    current.update();

[DevtoSME]

thankyou this script worked!!