How to set up an announcement in two languages?

[phantom7]

Hi friends,

I am trying to setup service portal announcement in two languages. When I create a new announcement, (service portal -> announcements ), I get only room for 1 paragraph. And I would like room for 2 paragraphs, 1 for french and the other for english.

If someone can help me with the above problem I would greatly appreciate it. Another way I though this can be solved, and I am not sure if this is even possible, is to have the announcement change depending on a user's preferred language. So If a user logs in with french as the default language, he will see the french announcement, and if English then English, but I am not even sure if this is possible.

I think having 2 paragraphs in the announcement is the faster solution. If someone could help me with this issue, I would really appreciate it.

Thank you..

[chavayoshitha]

Add one line in the Title and the other one in Summary, this displays 2 lines.

Mark correct if it resolves the issue!

Thanks,

Yoshita.

[Yogi3]

hello Phantom7

You can easily type two paragraphs in summary. It has a limit of 8000 characters. here is what it shows- this is 4000 characters.

Hope this helps!

[phantom7]

Yes, but how can you put a new line between the two paragraphs?

[Yogi3]

Since title and summary is translated text field. Please follow below steps and confirm

Create the record in the [sys_translated_text] table with the following details:

• Document: This should be the record from the [announcement] table
• Document Sys ID: The sys_id of the record in the [announcement] table
• Field: Title
• Table name: announcement
• Language: Select the language for which the translated message needs to be created.

Hope this helps!