How to set urgency and impact as 2-Medium and priority 3-Moderate in Create Incident Record Producer?

[Sreeja3]

Hi All,

Can anyone help me on this?

On the Incident form, Incident created from Service Catalog  'Get Help' (Create Incident) should have Urgency set as 2-Medium, Impact as 2 - Medium and Priority as 3- Medium.

How can I achieve that? We dont have any field "impact" in 'Get Help' (Create Incident).

Regards,

Sreeja

[palmen]

In the script field, just add the following

current.setValue('impact', '2');
current.setValue('urgency', '2');

Priority should not be set, it will automatically be calculated based on the impact and urgency.

[Ahmmed Ali · Accepted solution]

Hello,

On record producer definition, you can edit the script to assign impact and urgency as required.

Thanks,

Ali

[Kishore8]

as palam, ahmadalli  suggest, follow that,,

in case if it was not effect then use Priority lookups , you can able to check it from here.