How to set value for priority based on another field (i.e., reference field) using client script

Nitesh Chandana · ‎03-21-2017

Hello,

I am not able to set value for the priority field based on the reference field(department). I created two fields department and priority. department is reference and priority is choice.

If i select customer support. priority should be changed to critical. if we select IT, priority should be changed to High.

My script is

var ge= g_form.getReference('group');

if(ge.name == 'IT')

{

g_form.setValue('priority','2');

g_form.setMandatory('emergency');

}

Can anyone help me out??

Thanks,

NItesh

nthumma · ‎03-21-2017

You have to get reference like below

function onChange(control, oldValue, newValue, isLoading) {

     var caller = g_form.getReference('group', doAlert); // doAlert is our callback function

}

function doAlert(caller) { //reference is passed into callback as first arguments

   if (caller.name == 'IT')

     {

   g_form.setValue('priority','2');

   g_form.setMandatory('emergency');

}

}

View solution in original post

Pradeep Sharma · ‎03-21-2017

Hello Nitesh,

To add: Priority is auto calculated based on impact and urgency field. In this case, you will have to set the impact and urgency field.