How to set values in Agent workspace for Knowledge Management using ATF

ManoharP · ‎04-02-2025

Hello,

I am trying to set values using ATF in Agent Workspace for Knowledge Management Test. However, it is throwing an error "403: You do not have permissions to access this page." even after giving all the required roles to created test user. Please find attached screenshot.

Dr Atul - LNG · ‎04-02-2025

Hi, @ManoharP can you try with the same user to do this test manually and see the issue occurs?

@Shaqeel any thoughts?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Shaqeel · ‎04-03-2025

Hi @ManoharP

You must be missing some roles.

try manually with the same user.

Regards

Shql

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Regards

Shaqeel

Ankur Bawiskar · ‎04-03-2025

@ManoharP

Seems access issue.

Did you check with admin user?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

ManoharP · ‎04-03-2025

I have tried with an admin user as well and manually it is working