How to set variable based on another variable field values on catalog item through on change client script

[Chaitanya Redd1]

Hello Team,

I'm trying to set field values based on another field value.

I have created three variables on catalog item.

company, department & approval group. Approval group is hidden on all forms.

In company i'm having two choices Apple & Google. If I select apple based on that department values will be there in that i'm having choice based on that approval group is coming but here I need help.

Example :

If I select apple in company and service desk in department then based on that approval group is coming but when i'm trying to change field values on company or department approval group values are not getting changed. How to clear old value and add new value. 

I have tried Ui policy and on change client script but both didn't worked. It's clearing the value but it's not showing new value on the filed

g_form.setValue('approval_group','');

g_form.clearValue('approval_group');

Thanks,

JRY

[Ankur Bawiskar]

Hi,

if you are hiding that Approval Group variable in all the cases i.e. Catalog, RITM, SC Task then you can perform the step to update this variable from workflow run script

Can you share scripts on those 3 variables?

Regards
Ankur

[Chaitanya Redd1]

g_form.setValue('approval_group','sys_id of the group');

g_form.setValue('company','');

g_form.setValue('site','');

g_form.setValue('department_folder','');

[Ankur Bawiskar]

Hi,

Can you share complete script?

the above script doesn't help much

also use clearValue() to clear the variables; if you use setValue() it would lead to trigger onchange again

g_form.clearValue('company');

g_form.clearValue('site');

g_form.clearValue('department_folder');

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Chaitanya Redd1]

Hi Ankur,

Please find below script which I have created but not working

function onChange(control, oldValue, newValue, isLoading) {
 if (isLoading ) {
  return;
 }
 
 
}

function pullAttributes(req) {
 if (newValue != '') {
  alert("Not empty");
  g_form.setValue('company, req.company);
  g_form.setValue('department', req.department);
  g_form.setValue('site', req.site);
  g_form.setValue('approval_group', req.approval_group);
 }
 else {
  alert("Empty");
  g_form.clearValue('company','');
  g_form.clearValue('department');
  g_form.clearValue('site');
  g_form.clearValue('approval_group');
 }
}

[Ankur Bawiskar]

Hi,

it seems you missed some code

the function pullAttributes() is not called;

Regards
Ankur