How to setup in app notification in agent app.

[Abhijit Das7]

Hi Everyone,

In the Agent App, Field Service agents can order parts. Due to an integration issue between ServiceNow and the external order management system, some orders are not being submitted successfully and remain in the Draft state.

To address this, I have created a Scheduled Script Execution that runs every 10 minutes. The job checks for failed orders and retries the outbound REST call to the third-party system based on the retry schedule.

• If the integration succeeds during a retry, the order moves from Draft to Requested state, and the agent should receive a notification in the Agent App indicating that the order was submitted successfully.
• If the integration fails again, the agent should also receive a notification informing them of the failure.

I have limited experience with Mobile/Agent App development and notifications. Could someone please guide me on the best way to create and configure notifications for the Agent App (mobile) so that agents receive these updates?

Thanks in advance

[Tanushree Maiti]

Hi @Abhijit Das7 

Refer:

How to configure custom push notifications in the ServiceNow Mobile / Agent application

PUSH notifications Setup on ServiceNow Mobile Agent App

https://www.youtube.com/watch?v=wrdVvXmMQBA&t=40s

https://www.youtube.com/watch?v=Ag0r1uBqSI0&t=98s