Hi @Alon Grod ,
In ServiceNow, sharing a dashboard does not automatically share the underlying reports within the dashboard. When you share a dashboard, you're only sharing the dashboard layout and configuration, not the data sources or individual reports contained within it. Each user who wants to view the shared dashboard needs to have the appropriate permissions to access the underlying data sources and reports.
To ensure that a user can see the data inside the shared dashboard, you need to consider the following:
1. **Data Source Permissions:**
- Make sure that the user has the necessary permissions to access the data sources (tables or reports) used in the dashboard. Check the ACLs (Access Control Rules) and ensure that the user has at least read access to the tables or reports.
2. **Report Permissions:**
- If the dashboard includes specific reports, ensure that the user has permission to access those reports. Each report in ServiceNow has its own ACL settings. Make sure the user has the appropriate roles or permissions to view these reports.
3. **Group and Role Permissions:**
- Check if the user is a member of a group or has a specific role that grants access to the required data sources and reports. Group and role permissions play a crucial role in determining access to various records and reports.
4. **Sharing Widgets:**
- If you are using Performance Analytics widgets or other specialized widgets in your dashboard, check if these widgets are shared appropriately. Some widgets might have specific sharing configurations that need to be set up separately.
5. **Debugging Access Issues:**
- If the user still cannot view the data, consider checking the browser console for any errors. Sometimes, there might be client-side issues preventing the data from loading properly.
Always ensure that you are sharing sensitive data responsibly and in compliance with your organization's security policies. If you're still facing issues after checking the permissions, it might be helpful to involve your ServiceNow administrator or support team to investigate the problem further.
Thanks,
Danish
