How to show all request in the list

jmcagod · ‎12-02-2016

Hi,

Is there a way to see all the list of the request and not just the request that I created? Where can I possibly configure that? I checked the Application Menu and ACLs and it doesnt look like its restricting anything on list view. Or maybe I'm just missed something in ACL?

Thanks,

Chuck Tomasi · ‎12-02-2016

I found this one that looks like it is doing some filtering (change INSTANCE to your instance name)

https://INSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=99e51771372201003e7d40ed9dbe5de6

View solution in original post

Kieran Marsh · ‎12-02-2016

Does clicking on 'ALL' give you what you need?

Do you get desired results as a different user role?

jmcagod · ‎12-02-2016

No, even if clicking all, All I can see is the request that the user that I impersonate submitted. But, impersonating an hr_manager/admin will show me all the request, I want the same thing for that user (IT User) as well.