How to show 'Description' field mandatory on incident form through out incident lifecycle?

[akshay parekar1]

Hi all,

I have a requirement where i have to show description field mandatory on incident form through out incident lifecycle.

If i move incident to in progress state from new or resolved from in progress, then before updating state each time i want to show description mandatory.

Any specific way to achieve this , please let me know, thanks!

[Manmohan K]

Hi @akshay parekar1 ,

Create a UI policy with no condition on incident table and keep description as mandatory. This will keep the field mandatory during entire lifecycle of incident

[Namrata Ghorpad]

Hi @akshay parekar1 ,

Create UI Policy on incident table and select the condition like below

State is one of New, In Progress, On Hold, Resolved.

and in related list "UI Policy Actions" add description field and select mandatory as true.

If my answer resolves your issue then please mark it as correct and helpful.

Regards,

Namrata

[Punit2]

Hi @akshay parekar1 ,

Description field is inherited from the Task table. You can make that field mandatory for incident using Dictionary override. It will become mandatory in LIST view as well.
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/data-dictionar...

Thanks

[Ankur Bawiskar]

@akshay parekar1 

then couple of approaches

1) use UI policy to make it mandatory always

OR
2) use onLoad client script to make it mandatory always

what did you start with and where are you stuck?