How to show full duration value in a read-only field?

MG Casey · ‎08-16-2017

Let's say I've got 4 duration fields:

The user needs to be able to see them, but cannot edit them. When they become read-only fields, it seems to round off the seconds when there's at least a minute showing:

Any ideas on how to show the full duration value to the user (while still keeping the field read-only)?

Chuck Tomasi · ‎08-16-2017

If you want to go through the effort of a UI macro/formatter, sure. That would work.

Be sure your organization/customer are willing to take on the burden of supporting the custom code. The input we're getting from a lot of customers is "Gee, I wish we hadn't customized so much. It's making upgrades really hard."

Also keep in mind that your UI macro won't work on Service Portal.

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Raviteja6666 · ‎12-09-2025

How can we make the subfields like Days, hours and seconds readonly ? I want minutes to be writeable

Raviteja6666 · ‎12-09-2025

I want only minutes subfield to writeable and other subfields to be readonly

sachin_namjoshi · ‎08-16-2017

Please use UI policy to make duration field read only.

don't use dictionary to make field read only.

Regards,

Sachin

MG Casey · ‎08-16-2017

It's the ACL's making it read-only, not the dictionary entries.