How to show knowledge base article in chatbot application
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‎01-22-2019 08:41 AM
i am trying to create integration between my chatbot and snow knowledge base to display kb article. I want to show knowledge article in my bot. and to do that i need the article html body to use in my chatbot ui . if some one help me out, that how to access html of particular knowledge article in kb_knowledge table in snow that will be great help.I am not familiar with snow knowledge base .
Thanks in Advance !
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‎03-13-2021 04:09 AM
Hello
did u get the solution for this, Please help me i am looking for the same solution!!
Thank you!!
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‎03-19-2021 10:27 PM
I am looking for the same, let me know if you get the solution
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‎07-13-2021 06:11 AM
Hi Shubham, If you have connected Workativ Assistant with Servicenow, you can create conversational ai chatbot in 10mns and deploy it in business chat channel. This chatbot has workflow automation features which auto-resolve helpdesk queries.
