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How to show one extra choice on request when I choose a CI on catalog form

Priya Singh 2 2
Tera Contributor

Hello Team,

My requirement is that when I choose 2 CIs ex - xyz, abc on catalog item it creates one request and this request item has one field called category which already has 2 choices I want one more choice to be display when CI is xyz, abc else it has only 2 existing choices. (This Category field is only available on request, not on portal), how can I achieve this requirement by following best practice

 

 

5 REPLIES 5

@Priya Singh 2 2 

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Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader