How to show only specific fields in table filter on Service Portal for an end user (customer)?

[Akhil Pendem]

Hello,

I've a requirement to show only few fields for the end user in table filter on service portal. Can we achieve this?

Thanks in advance,

Akhil

[Gautam6]

Right click on the current widget (right click on 'My Service Request') and click instance options.
On the Fields, select the fields you want to list and save.
Make sure that the widget instance is specific for the requirement (i.e My Service Requests). If same widget instance is used in more than one place, it will affect everywhere this widget instance is used.

[Akhil Pendem]

Hi Gautam, I'm not looking to add fields to the table list. I'm looking to remove unnecessary fields from the filter.

[rahulpandey]

I have done similar changes for one of the project, I will post the reference points for you once I will get those.

But, upfront I can say, this would be very custom development.

[Akhil Pendem]

Hi Rahul,

Thanks for the heads up. Looking forward to hearing from you!