How to Show Preview Icons on Inactive Records

[jakegartenberg]

We would like to show the preview icons next to reference fields on our form even when a ticket is closed.

Currently the icons go away once the record is inactive, how can we show those preview icons at all times?

[Ankur Bawiskar · Accepted solution]

@jakegartenberg 

that's OOTB platform behavior.

if the ticket is closed all fields are readonly and it hides/removes the preview icon

Steps

1) add this in the dictionary attribute of those reference fields and it will start showing up

readonly_clickthrough=true

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jakegartenberg]

thank you this works!