How to show the variables on the HR case form without creating backend fileds

[poornima batchu]

Hi all, 

I created multiple variables for catalog item, I need to show all these variables and their values on the case form with out having any backend filed.

Please provide suggestions

Thankyou

[POOJA SINGH18]

Hi @poornima batchu 

We had the similar requirement and we achieved this using Variable editor. 

Please go through Service Catalog variable editors 

Hope it helps and please mark helpful if it solves the issue.

Thanks,

Pooja Singh

[Ravi Chandra_K]

Hello @poornima batchu 

Greetings!

You can use OOB variable editor on HR case form that displays all the variables. You can add the same via form layout or form designe configuration.

refer:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra

[Chris Yang]

I would caution the use of variables without mapping to a field as they would not show when case is created from the agent workspace