How to Sort Items in "ALL" and "Pinned" Tabs on Change Catalog View

NikhithaNikki
Tera Contributor

a month ago

When creating a new Change request in our ServiceNow instance, we see four tabs in the catalog view: Pinned, Models, Preapproved, and All.

The Models and Preapproved tabs are already sorted in a meaningful order, but the Pinned and All tabs appear unsorted, making it harder for users to find relevant items quickly.

I'd like to know:

  • Is there a way to customize the sorting of items in the All and Pinned tabs?
  • Can this be done via configuration, or does it require scripting or customization?
  • Are there any best practices or recommended approaches for sorting catalog items in these views?

Any guidance or examples would be greatly appreciated!

Thanks in advance!

NikhithaNikki_0-1754500610669.png

 

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Mark Manders
Mega Patron

a month ago

It's a UI builder page. My instance is asleep, so I can't check if there is something as simple as an 'order by' where you can configure it. But open the page in UI builder and check if there is anything there. 

 

FYI: I was on this page yesterday (Zurich version) and the tabs are now a menu on the left.


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Mark
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