How to sort topics under Virtual Agent "Show me everything".

[ajx]

Hi,

I was working on the Virtual agent and got a requirement to sort the section as shown below.

Can anyone give me an insight on this? Couldn't find any article or not sure if its possible.

Thanks in advance.

[Alberto Consonn]

Hi,

I've already answer about this question, please refer to the following thread:

https://community.servicenow.com/community?id=community_question&sys_id=9e0d2c4adb38bfc8feb1a851ca96...

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[ajx]

Thanks Alberto for the reply. It helps.

[Mark Roethof]

Hi there,

From a Hi Case we had about this:

"Hi Mark,

I have completed my investigation regarding this case. Please find all the details about the issue and its resolution below.

Issue: Virtual Agent order Topics

Solution:
Thank you so much for your patience with this case. The development team has confirmed that PRB1331125 is fixed in New York release and the topics will be sorted alphabetically.

I have verified the solution and reverted back all the changes I have made, if any. Please apply this solution in all the instances that have this issue. "

Kind regards,
Mark

[Julia Baus]

We actually have the requirement to not sort alphabetically, but by importance. As far as I can see that feature is not available. I have created an idea for this:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=6a7a0c41db8cac104aa5d9d968961906&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

Posting it here in case someone has a similar requirement