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How to split Multi-Row Variable Set rows into multiple RITMs for a single Request?

VishwamitraM
Tera Expert

Hi Community,

I have a requirement related to catalog items with a Multi-Row Variable Set (MRVS).

Currently, when a user submits a catalog request that includes multiple rows in the MRVS, ServiceNow creates:
• One Request (REQ), and
• One Request Item (RITM),
with all MRVS rows stored under that single RITM in the sc_multi_row_question_answer table.

Requirement:
For one Request (REQ), I need to generate multiple RITMs — essentially, one RITM per MRVS row.

Example:
• If the MRVS contains 2 rows (e.g., two different order items),
• Then I want the system to create 2 RITMs under the same Request, instead of 1 RITM containing both rows.

Question:
• Is there a standard way to achieve this in ServiceNow?

I’d appreciate any guidance, best practices, or examples from anyone who has implemented this before.

Thanks in advance!

5 REPLIES 5

@VishwamitraM 

It should work fine.

I believe I answered your question with approach and you can enhance it further based on your requirement and developer skills.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader