Hello,
I am trying to calculate the time an incident is in a particular state. I have added a timer field to the incident record. The timer should start running if the state of incident is either 'awaiting evidence' or 'awaiting user info' and should be paused if it's neither of the formerly mentioned states. My idea is to do this using a business rule, but I have no idea of how to start or pause a timer field through a script.
How do I achieve this?
Thanks in Advance,
Harsha
