widget editor not working

[Mohammed Lais1]

Hi all,

if i try to edit the widget in service portal, it is showing   Widget 'widget-modal' not found   message below the page.

please help.

[venkatiyer1]

HI Mohammed.

I tried editing a widget (on Helsinki) and am not able to see the issue you are facing. Can you share some more details about your servicenow version and how we can see the issue?

[Mohammed Lais1]

Hi venkat,

my version is also helsinki only.

In service portal configuration and under designer if we open any page and click these buttons (which is highlighted in the image) then the above error is showing

[venkatiyer1]

Hi mohammed,

I did the exact same thing and you can see the attached screenshot below. And i am not able to see this issue. Trying hard to reproduce it.

[nathanfirth · Accepted solution]

The "widget-modal" is a widget that is required by Service Portal. If for some reason you do not have that widget then you will of course get that error.

To test it:

1. In platform UI go to "sp_widget" table
2. Filter on "ID" set to "widget-modal"
3. If you do not see that widget, then that's your problem. Perhaps you deleted it or changed the ID? If you did not touch the widget, I would suggest reloading the plugin again.