how to stop data export emails being sent to my email id by default

[a2gupta]

Hi All,

When we export any data (incidents,changes etc) from servicenow in excel/csz/xml format,if the records are more than 10,000(in my case) service now sends the data through email.

But if I click on Remember my decision, from next time, it doesn't ask for my id, but I get a message that the data will be sent to my mail id and we just have to press ok. That's fine. But if I want to end this,i.e,I want the confirmation screen to appear again asking for id,not taking my id by default,what should I do? I tried different browser,clearing browser history,caches,cookies etc . But did not work. It's still taking my id by default. Is there somewhere this data is stored in servicenow from where its taking the value? How can we change it?

Thanks,

Anurag

[rashmi2109]

Hi Mallikarjun, 

This actually fixed the issue.. Thanks soo much for sharing this tip.

Thanks,

Rashmi

[Jana Jirou_kov_]

It seems, that a User without Admin can not fix this for himself.

E.g. I work as an external employee for a company. In PRD I dont have Admin role. Only on TST and DEV. I will need to ask some internal person with Admin on PRD to fix this for me.

Regards,

Jana.

[DomR5]

Thanks this is the answer, but I believe only users with admin role can fix this. I was asked by a non-admin user to fix for their account and I couldn't see the "User Preferences" menu item while impersonating them.

Here's a step by step for admins

1. Open the menu item "User Preferences" (it's nested under "User Administration")
   • the official table name is sys_user_preference
   • From this table you can see all preferences set by anyone in the system
2. Filter down to name= export_warn and the desired user
3. Delete the entry from the table
4. User may need to log out and log back in for it to take effect