How to stop demand task should not be assigned to any assignment group automatically

teja04 · ‎03-18-2025

Dr Atul G- LNG · ‎03-19-2025

You need to check if is there any assignment rule or flow that getting trigger or run and assigns the task.

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Ankur Bawiskar · ‎03-19-2025

@teja04

how it's currently auto assigned? you need to check these places and then see from where it's done and then inactivate that

1) before insert business rule

2) Assignment rule

3) workflow

4) flow

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader