Only Problem Manager should be able to create Problem Tasks

[VijayKummamuru]

 I have a  requirement that only Problem Managers should be able to create problem tasks 

I tried Controlling Through List Control  giving Problem_manager role under New Role without omitting New Button 

This is not working there is one OOB ACL - itil role required to create problem_task records

I have updated the role with Problem_manager by removing ITIL and problem_task _analyst then also i can see ITIL User is able to create problem tasks 

Please assist me on this

@problemmgmt @Atul Gupta @itsm @ACL @LIst Control

[Tai Vu]

Hi @VijayKummamuru 

Can you double-check if the below ACL exist in your instance?

https://<instance_name>.service-now.com/sys_security_acl.do?sys_id=5e47b9c3530433004558ddeeff7b123c

Cheers,

Tai Vu

[VijayKummamuru]

@Tai Vu  

Record not found- record not found

[Tai Vu]

@VijayKummamuru Then might be because cache, you can try to clear it in your instance, or log out and retry.

OOTB the problem_manager contains the itil role, so when you change the ACL as your screenshot it should work just for problem_manager.

I did a quick test, it works well from my side.

Cheers,

Tai Vu

[VijayKummamuru]

@Tai Vu  Thanks