How to stop email loop sent to requester or user

[ravivarmach]

Hi everyone,

When ServiceNow sends a notification to a user and receives an auto-reply from them, the system triggers another notification in response. This results in the user sending another auto-reply, which causes a loop. How can we prevent this loop, as it may lead to a bad user experience? Please help with this issue.

[Dr Atul G- LNG]

Hi @ravivarmach 

I'm not sure, but create another rule in your inbound action where the subject contains "OOO" or "Out of Office" and ignore those emails.