How to stop email loop sent to requester or user

ravivarmach
Tera Contributor

‎02-13-2025 08:41 AM

Hi everyone,

When ServiceNow sends a notification to a user and receives an auto-reply from them, the system triggers another notification in response. This results in the user sending another auto-reply, which causes a loop. How can we prevent this loop, as it may lead to a bad user experience? Please help with this issue.

0 Helpfuls
  • 406 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 11:27 AM

Hi @ravivarmach 

 

I'm not sure, but create another rule in your inbound action where the subject contains "OOO" or "Out of Office" and ignore those emails.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls