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12-30-2024 02:44 AM
I need to stop a out of the box 'approval request' notification for only one approval activity, i don't want to stop it for the entire catalog item by applying condition in notification. since this oob approval request should work for other approval request notification inside the flow designer of same catalog item. Any idea in this will be helpful.
Thanks,
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12-31-2024 01:36 AM
that's what I mentioned, without knowing the unique identification you cannot do this.
Also you will have to modify OOB notification, no way other than this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-30-2024 03:50 AM
you will have to use advanced notification condition in that OOB approval request notification
But I believe you will have to use some identifier to skip it for 1st activity because if there are subsequent approvals then it might also get impacted
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-30-2024 08:40 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-30-2024 10:02 PM
Thank you for your response, Ankur.
Actually, when the first-level approval is triggered, an 'approval notification' should be sent. For the second-level approval, the 'approval request email notification' needs to be restricted from triggering without modifying OOB the 'approval request' notification. how can we restrict from flow.
Thanks,
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12-31-2024 01:36 AM
that's what I mentioned, without knowing the unique identification you cannot do this.
Also you will have to modify OOB notification, no way other than this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader