how to stop sending mails to particular users

[govardhantv]

Hi All,

we are in process of closing old tickets which is 3 years old ,when we close those incidents ,there will be mail sent to user ,can we stop these mails reaching user any way supress them ,and it is should not effect current business notifications...

Regards

Govardhan

[Ankur Bawiskar]

Hi Gova,

Go to user table for that user and select Notification as Disable

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[dvp]

Identify which   notifications are firing while closing the old ones and disable it. Once you disabled use fix script to close them and enable it..

Last but not least implement this in prod not in business hours..

[govardhantv]

it would be sent ready mode once you enable the notification again it would send again ...right..?

[dvp]

I think you misunderstood my previous statement. I'm suggesting you to disable the notification