How to store data for the current user session in UI Builder?

Tejas Adhalrao
Mega Sage

‎07-23-2026 10:16 PM

Hi everyone,

I'm working with UI Builder (Now Experience) and have the following requirement:

  • When a user opens the page for the first time in a login session, the acknowledgement container should be displayed.

  • Once the user clicks Acknowledge, the acknowledgement should be hidden.

  • If the user revisits the same page during the same login session, the acknowledgement should remain hidden.

  • After the user logs out or the session expires and they log in again, the acknowledgement should be displayed again.

Constraints:

  • gs.getSession() is not available in my environment.

  • sessionStorage is not accessible from UI Builder client scripts.

Is there any supported ServiceNow approach to store data only for the duration of a user's login session or detect when a user's session ends in UI Builder?

Thanks!

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Ryan166
Tera Contributor

‎08-14-2026 12:57 AM

Hello Tejas, 

 

I can't understand why you cannot use gs.getSession. It is server side so you won't be able to use it from UX Client Script but you could create a data resource. The data resource would be linked to a Script Include using functions as follows : 

isAcknowledged: function() {
        return gs.getSession().getClientData('ack_shown') == 'true';
    },

    setAcknowledged: function() {
        gs.getSession().putClientData('ack_shown', 'true');
        return true;
    },

 Then use a state variable to store the value and use this variable to control button visibility. When button is clicked you should : 

  • Update variable state value 
  • launch function "setAcknowledged" from data resource

Please let me know it this helps 🙂 

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