Hello Experts,
Need some help if feasible.
We need an Order Guide, where there will be 2 RITM in sequence
1)RITM1 and then RITM2 (We can generate sequence as per ServiceNow documentation so this we get is OK)
2)RITM1 when worked upon by the resolver group will create some new details such as IP address , Mask ID which are not available until the team builds them.
3)Now these details IP Address and MASK ID has to be passed on to RITM2
4)Reason RITM2 will be executed automatically on other side with all the details available in variables , we have integrated ServiceNow with an Automation tool.
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we are able to create order guides and sequence.
We have successful integration setup and it works all fine with single RITM.
Question is for above scenario ,how can those two new values ( IP address , Mask ID ) be passed on to RITM2 , so that all details can be passed on as variables to Automation . Existing variables in RITM2 are okay but the new ones ??? how to make them store in RITM2 variables ?
Can anyone assist how to proceed in this case?
Thanks
