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How to test inbound action with client email id?

preethigovi
Tera Contributor

‎01-14-2025 08:29 AM

Hi Team I need to test inbound email action like when email is sent to system from acn@test.com it must create and update the case created.

 

How to test this using client email id in dev instance Please help

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-14-2025 08:34 AM

Hi @preethigovi 

 

To test in the Dev instance, ensure the following prerequisites are met:

  • Email properties are enabled in the Dev instance.
  • Email accounts are properly configured.
  • Inbound actions are active.
  • You know the email address to which emails should be sent.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-14-2025 08:47 AM

And after this send an email from your outlook to the given SN instance email address to test.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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