How to trigger a notification to affected CI owners when the change request is approved

[RamNarayana Sag]

How to trigger a notification to affected CI owners when the change request is approved?

Please help in how to create and event to trigger a notification to "Affected CI' owners.

[manikorada]

Sagar,

You can have a Business Rule which is triggered when the Change Request is approved.

The Business rule will get all the Affected CI Owners and send them a email.

Script would be:

Name: Trigger Notification

Condition: current.approval.changesTo('approved')

Script:

var owners = '';

var ci = new GlideRecord('task_ci');

ci.addQuery('task',current.sys_id);

ci.query();

while(ci.next())

{

owners += ',' + ci.ci_item.assigned_to;

}

gs.eventQueue("change.ciowner", current, owners, gs.getUserName());

Now have a notification corresponding to this event and have the 'Event parm 1 contains recipient' as true.

Wiki For Events and Notification : Events and Email Notification - ServiceNow Wiki

[Bryan Campbell]

This is one of the few notifications we built directly into the workflow.