- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-06-2017 12:30 PM
Hi Folks ,
I am creating a form in UI page and the fields on the form needs to be updated in Service now after click of a button on the page
I was able to do it via client script but it is taking some time and it is not the best practice
All I want is to trigger the processing script on the click of the button and then i will write my code inside it and not in client script
Thanks & Regards
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-07-2017 11:59 AM
+ 1 to Chuck's response. Also, I didn't see any form tags in your snippet. Make sure you include the jelly version of those.
Here is a quick example of what should work.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-06-2017 12:59 PM
Hi Nitish,
The processing script is run when you do a form submit. You can then get the input variables (e.g. text input named 'first_name' as variables in your processing script.
Example:
var gr = new GlideRecord('sys_user');
gr.first_name = first_name; // get value of first_name input variable.
// do other stuff
gr.insert()

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-06-2017 01:02 PM
Processing script can access the fields only when they are inside the <g:form> tags. See this link for more info
http://wiki.servicenow.com/index.php?title=UI_Pages#gsc.tab=0
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-06-2017 01:08 PM
Hi Nitish,
The processing script is intended to execute server side after the form is submitted. If you want to run the processing script you need to make sure your button has type="submit" as an attribute.
Unfortunately, this forces you to refresh (or navigate away from) the form. If you can't handle a refresh but you still need some code to execute server side, I'm afraid the processing script is not the right place to put it. You should instead use a combination of GlideAjax in the client script and a script include server side.
I hope this helps.
-Dan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-07-2017 09:42 AM
Hi Dan
Thanks for your reply and thanks for your idea of using glideajax
I tried making my button type="submit" but was unable to make the processing script work , tried enclosing it in function and also without it but nothing seems to work
also the input variable in html will be directly available in it since gel works only in client side
example <div>Short Description: <input type="text" style="height:30px;" id="des" size="50" /></div>
var description = des ; will take the value from the text box and feed it to the variable
Please comment if I am wrong anywhere
Thanks
Nitish Goel