How to trigger email notification when any user click on KB article retire button?

[rachits16]

I have completed the task of setting up the email notification and the flow for the retire button. The email notification will be sent when the user clicks on the retire button or when the Valid to date expires. I have used the flow designer to configure these functionalities as well as email notification.

Please see the attached screenshot for reference.

[Mark Roethof]

Hi there,

So what is the issue? Is the Flow not working? Is the Notification not working? And how are you testing? Is email enabled? Or did you verify the sys_email table? Do the users have Notifications enabled?

[Mark Roethof]

On a side note: I would advise not to hardcode sending notifications to specific users. That will be painful later on from manageability point of view.

[ersureshbe]

Hi, I align with Mark Statement. If a customer pushing to execute you should create an event and call it to button action item or Create a business rule and set a trigger condition as 'Retire' state and call the notification and event in the script.