How to trigger a email notification based on current assignment group

[Pujitha1234]

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

[Shruti D]

Hello @Pujitha1234,

Please refer https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-create-notifications-in-ser...

In the "When to send" section, set: condition as Assignment group is not empty

In the "Who will receive" section:

• Choose Users/Groups in fields

• Add: Assignment group.Group Email
  
  

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti

[Bhuvan]

@Pujitha1234 

Create a notification on Case table with record 'inserted' 'updated' & 'Assignment Group' 'Changes to' & 'is NOT empty' if intended notification is when case is assigned to specific group.

If requirement is to send email notification to new Assignment group whenever the field value changes, keep the filter condition as 'Assignment Group' 'Changes' & 'is NOT empty'

Go to sysevent_email_action.LIST from Application Navigator and create email notification

Below is for reference only, change the table and conditions as per your requirement

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@Pujitha1234 

so what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Gaurav]

Hi @Pujitha1234 
This is a very common use case in ServiceNow - you want the assigned group to receive an email whenever a case/incident/task is created or reassigned.

 Steps to Configure Notification by Assignment Group

1. Create a Notification

   • Go to System Notification > Email > Notifications.

   • Click New.

2. Fill Basics

   • Name: Case Assigned to Group

   • Table: Case (or Incident/Task, depending on your use case)

   • When to send: choose Record inserted or updated.

3. Condition

   • Condition: assignment_group IS NOT EMPTY

   • If you only want on create: Assignment Group changes = true, or State = New.

4. Recipients

   • In the Who will receive tab, choose:

     • Users/Groups in fields → select Assignment Group.

     • This way, all members of the current assignment group will get the notification.

5. Email Template

   • Subject: New Case Assigned to ${assignment_group}

   • Body: add useful info like ${number}, ${short_description}, ${assigned_to}.

6. Condition :current.assignment_group.changes() || current.operation() == 'insert'