Unfortunately, what you mentioned does not work in my case, since the Catalog Item itself is bound to a workflow. This means that when the Item is requested, the workflow is triggered. But in any case thank you so much for your time and your ideas 🙂
However, I found the solution. I put it here in case someone needs it in the future.
The solution was to create a BR on the sc_req_item table with conditions to run for the specific catalog item and when the value of the field "X" changes. Then in the script, I used the following code:
(function() {
try {
var inputs = {};
inputs['table_name'] = 'sc_req_item';
inputs['request_item'] = current;
// Start Asynchronously: Uncomment to run in background.
sn_fd.FlowAPI.getRunner().flow('global.test').inBackground().withInputs(inputs).run();
// Execute Synchronously: Run in foreground.
//sn_fd.FlowAPI.getRunner().flow('global.test').inForeground().withInputs(inputs).run();
} catch (ex) {
var message = ex.getMessage();
gs.error(message);
}
})();
Where "global.test" is my flow that created in the Flow Designer. This flow has as trigger "Service Catalog".
