How to trigger notification based on advance condition

[avinashdube]

Hi , i have a requirement to trigger the notifications based on the the catalog item is present in system property file 

I have written a script include and calling that into the advance condition of notifications but its not working 

Script include :

 isCatalogItemIncluded: function(current) {

       var listOfVariables = gs.getProperty('NotificationImprovement_ListofCatlogItemtoInclude');

       if (listOfVariables && listOfVariables.indexOf(current) !=-1) {

           return true;

       }

       return false;

   },

Advance condition :

(function executeRule(current, previous /*null when async*/ ) {

    var catalogItemId = current.variables.cat_item.toString();

    var ga = new GlideAjax('displayRitmVariables');

    // Add parameters to the GlideAjax object

    ga.addParam('sysparm_name', 'isCatalogItemIncluded');

    ga.addParam('sysparm_currentCatalogItem', catalogItemId);

    ga.getXMLAnswer(function(response) {

        var isItemIncluded = response == 'true'; // Convert the response to a boolean value

        if (isItemIncluded) {

            if (current.priority == 1) {

                current.setAbortAction(false); // Ensure notification is not aborted

            }

        } else {

            // If the catalog item is not included, abort the notification

            current.setAbortAction(true);

        }

    });

})(current, previous);

[subhadeep1618]

Hi @avinashdube ,

First of all when do you want to trigger the notification?

If you want to trigger it when a service request is opened, then you have configure the notification event properly.

1. Create a new notification.
2. Table = Requested Item [sc_req_item]
3. Send when = event is fired
4. Event name = sc_req_item.inserted
5. Then in the Advanced condition, write the following script

var gr = new GlideRecord('sys_properties');
gr.addQuery('value',current.cat_item.sys_id);
gr.query();
if(gr.next())
	return true;

return false;

Here the value field is the sys_id of the record object added in the system properties.

You don't need the script include or business rules.

Let me know if this works for you.

[avinashdube]

thanks for the reply , 

I have created system property and added the catalog item id in that 

how will this gliderecord fetch that 

Please suggest

[Subhashis Ratna · Accepted solution]

Hi @avinashdube 

I have updated and retested your code, and it's fine. So, you need to pass the sys_id of the record like this.

Demo Sys_Property :

Updated code : 

Script include Code :

isCatalogItemIncluded: function(currentsysID) {
    var listOfCatalogItems = gs.getProperty('NotificationImprovement_ListofCatlogItemtoInclude');
    if (listOfCatalogItems && listOfCatalogItems.includes(currentsysID)) {
        return true;
    }
    return false;
},

Based on the return value, you can use this code in a notification script like this :-

var answer = false;
var catalogItemId = current.variables.cat_item.toString();
var checker = new CatalogItemInclusionChecker();
var isItemIncluded = checker.isCatalogItemIncluded(catalogItemId);

if (isItemIncluded) {
    if (current.priority == 1) {
        answer = true;
    }
}

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Thanks,
Subhashis Ratna