How to trigger notification for requestor for when request is pending approval from approver on RITM

vamshi2
Tera Contributor

Hi Team,

 

how to trigger notification for requestor for when request is pending approval from approver before sc task is created 

 

Please advice asap

 

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@vamshi2 

you can send reminder emails and send email

what did you try so far?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

send mail once approval is triggered but cannot change in flow

 

Hello @vamshi2 

If you did not want to change in your flow you could create email notification on the creation of the record in approver table  and put condition for the source table from which table the approval comes and also you can put condition accordingly to your need like state is pending when you want to send the notification you can put condition for that also .

Sanjay191_0-1734342271496.png

 

Sanjay191_1-1734342279421.png



and select the approver in who will receive because request For is approver  for this record 

 

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Thank You