how to trigger notification from Business rules?

[instance]

In the Additional Comments Field , whenever @User name is used Email is sent . and those details are stored in the live_notification Table .

so the Business rules should trigger when the live_notificaiton is created for that particular Incident record and the OOB notification should trigger for that particular Caller_id.

and the email sent should be displayed in the activity stream .

Businee rule 

table : Live_notification.

when to run after insert and update

(function executeRule(current, previous /*null when async*/) {
var user = new GlideRecord('live_notification');
user.addEncodedQuery('profile' + current.comments.getJournalEntry());
user.addEncodedQuery('document' + current.sys_id);
user.orderByDesc('sys_created_on');
//user.addEncodedQuery('field_name=comments' );
user.query();
gs.log('live= ' + current.comments.getJournalEntry(1));
if(user.next()) {

gs.eventQueue('Activity Stream @Mention Email',current,gs.getUserID(),gs.getUserName());

}
})(current, previous);

Notification is OOB : Activity Stream @Mention Email.

notification is not displaying in the Activity stream.

how tosolve this issue?

[Uncle Rob]

This is exactly what events are for.  You'll notice in your notifications one of the firing conditions is on event.

Here's a couple videos I did to show you how it works.

And if you need to schedule hte event into the future....

[instance]

@Uncle Rob the script which i have created is not executing what is wrong in the script?

[Uncle Rob]

I'm not 100% sure but this looks suspect

I think you meant to put an = in there?   'profile='

[raphaelcrv]

So follow the step by step how to trigger a notification from a business rule:

1. First Step, create a event registry.
On the filter navigator filter by "Events" and select Registry under System Policy > Events >

2. Create a business rule, on my example bellow we are going to trigger every time when category is software and send a e-mail to the current user who created the record or update.

Go to the advance table on the business rule created and add the following script:.

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	//trigger the notification example

	gs.eventQueue("live.notify",current,current.user.email,"Category Is Software");
	//event name // glide record current // email // param3 could be anything

})(current, previous);

3. Create the notification, make sure to select the correct event name created on the previous step

 on who will receive:
flag theEvent parm1 contains recipient in order to set the recipient on the business rule

On what will contain select the content of notification, subject, body and etc.. .

on my example im using the param2 to set the data on the notification

Now lets create a incident record, the record was created and the business rule triggered following the conditions insert/update and category = software

And the business rule triggered the event we can see the log on sys_event

And also the outbox notification record was created 

Hope that helps, and please let me know if u have any question im glad to help you