How to trigger SLA through workflow?

Sid_Takali
Kilo Patron
Kilo Patron

‎09-13-2022 11:08 AM

Hi all,

I have created SLA on custom table, if user's manager approve to "requested for" then only SLA should trigger. If user's manager Reject's then it will automatically set to Rejected. I have created Approval Activity but need to attach SLA after Approval. I have created SLA. which activity should I use here to trigger SLA after Approval.

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Community Alums
Not applicable

‎09-13-2022 11:20 AM

Hello Siddharam,

This can be achieved by creating a field for "Status" which is updated to "Approved" through flow when the manager approves or "Rejected" when rejects it.

On the SLA set the following conditions.

Start Condition: Status is Approved

Cancel Condition: Status is Rejected

If this solution resolves your query, mark it as the correct answer and helpful.

 

Regards

Sharath Allam

Kaptius Ltd.

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