How to Trigger survey in ServiceNow

Bhadre Shailesh
Tera Contributor

‎08-23-2023 03:56 AM - edited ‎08-23-2023 05:55 AM

I have survey already created in my system, which doesn't have any trigger condition configured, but the survey is Geeting triggered. need to find what all be the possibilities to trigger survey in SNOW.

 

I have checked all the BR, Email script, Workflow , flow designers and scheduled jobs but couldn't find any triggering conditions. 
Triger Condition Related list :-

ShaileshBhadr1_0-1692788038352.png

Survey Instance Related List (Created survey):-

BhadreShailesh_0-1692795307051.png

 

 

 

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ajinkyashew
Tera Contributor

‎02-13-2026 08:41 PM

Hello @Alex Tod1 

So can we edit these automaticly created business rule and mod them to our liking ??

 

my requirement is to trigger survey for incident caller which has catagory software and state is resoved after every 5th incident to same caller.  

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