How to trigger survey notification after x days of RITM closing?

Abhi33
Tera Expert

Hi All,

I have created a Survey which is going to be triggered when the RITM is closed.

I have create a notification to send this survey link to the User.

How can this notification be sent to the user after x days of RITM closure.

Regards,

Abhi

1 ACCEPTED SOLUTION

Hi,

As per your question you want email to be sent x days after RITM is closed

Then your BR, event, notification should be on RITM table

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

17 REPLIES 17

The SN Nerd
Giga Sage
Giga Sage

In my experience, the longer the timeframe between closure and survey being spent, the less participation of survey completion. Just something to consider.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Bhagyashri Surn
Tera Contributor

Hi Ankur,

We tried your logic for this requirement but there is another requirement is like we need to add 5 business days after completion of RITM could you please assist with this

@Bhagyashri Surnar 

Can you post a separate question for this as this is quite older one?

Do remember to tag me in that question

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader