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‎09-02-2021 04:44 AM
Hi All,
I have created a Survey which is going to be triggered when the RITM is closed.
I have create a notification to send this survey link to the User.
How can this notification be sent to the user after x days of RITM closure.
Regards,
Abhi
Solved! Go to Solution.
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‎09-03-2021 02:32 AM
Hi,
As per your question you want email to be sent x days after RITM is closed
Then your BR, event, notification should be on RITM table
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎09-02-2021 10:40 PM
In my experience, the longer the timeframe between closure and survey being spent, the less participation of survey completion. Just something to consider.
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
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‎04-20-2022 11:34 PM
Hi Ankur,
We tried your logic for this requirement but there is another requirement is like we need to add 5 business days after completion of RITM could you please assist with this
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‎04-20-2022 11:43 PM
Can you post a separate question for this as this is quite older one?
Do remember to tag me in that question
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader