How to Trigger the flow designer when the service request is submitted

[Amit Kishore]

Hi All,

I have designed a flow designer, this should get triggered when we submit the service request,

Note: The Flowdesigner will send Rest API to the third-party application to get some information.

kindly assist

regard,

Amit

[Ankur Bawiskar]

Hi,

are you talking about catalog item?

If yes then you can create flow and attach to the catalog item.

Once RITM is generated it will trigger the flow.

regards
Ankur

[Ankur Bawiskar]

@Amit Kishore 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Amit Kishore]

Hi, Ankur,

We have an existing service request, and we are not supposed to make any changes in the workflow so the approach we have created a flow designer and it will get triggered when the request is submitted, upon submission, the API will get triggered with the help of flow designer and based on response to (Yes, boolean) the rest of the workflow in service request will run.

From the solution standpoint, I have created a flow designer and the trigger point will be a catalog item, however, I am just wondering how can I trigger the flow designer based on the specific catalog item ? do I need to use the sys id in flow designer? 

Regards,

Amit

[OlaN]

Hi,

There are two things you will need to do, for this to work.

Set the trigger of the Flow to be Service Catalog.

Configure reference to the Flow on the Catalog item.