Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to turn of history in Virtual Agent?

Go to solution
js20
Mega Guru

‎04-16-2024 01:26 AM

How to turn off Virtual Agent history?

0 Helpfuls
  • 411 Views
1 ACCEPTED SOLUTION

Go to solution
Sohail Khilji
Kilo Patron

‎04-16-2024 01:35 AM

Hi @js20 ,

 

In VA you can disable the history from below: Open the VA widget Client script and search for the highlited text and set the value to true.

 

SohailKhilji_0-1713256490164.png

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

View solution in original post

0 Helpfuls
1 REPLY 1

Go to solution
Sohail Khilji
Kilo Patron

‎04-16-2024 01:35 AM

Hi @js20 ,

 

In VA you can disable the history from below: Open the VA widget Client script and search for the highlited text and set the value to true.

 

SohailKhilji_0-1713256490164.png

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

0 Helpfuls